- PROTECTING YOUR PRIVACY
www.voutopia.com website is developed and operated by “Voutopia” which is committed to protecting the information about you that we collect, store and use when you provide it to us at our website.
- COLLECTION & USE OF PERSONAL INFORMATION
2.1 What personal information about me does Voutopia hold, and how it is collected:
a). Registration process
If you register on the website and seek our Purchase and sales services as a customer or seller, you will be asked to complete an online form to submit information about you to us. Such information includes:
- your name, if an individual or your company name (as appropriate);
- your contact details, such as your telephone number, physical address and email address;
- Other essential information regarding your business (if seller)or as applicable at the time of registration.
If you do not provide us with the necessary information, you will not be able to use our services.
b). User submitted content
The website allows you to post and submit your request for services and when you do, we collect the information that you submit. If you post any content, pursuant to our terms and conditions of use, you authorise us to publish that content, to publish the name under which you submit the content and you indemnify us in respect of claims or losses resulting from our publication of that content.
c). Geo-Location Data
We may ask to track location-based information from your mobile device while downloading or using services we provide, in order to tailor your experience. If you don’t grant permission then we will not collect any location-based data.
2.2 What does Voutopia do with my personal information?
We collect, hold and use your personal information for a number of purposes, as outlined below:
In general, we use the information that we collect to:
- Provide services to you and operate the website;
- Contact you via phone, writing or email in relation to your requests;
- Display, update and maintain the content of the website;
- Tailor your experience of the website our communications to you; and
- Send information through email communications or newsletters outlining offers, services or events.
If we collect information from you as part of any promotions, we may use the information that we collect in profiling your use of our services and in promoting our services.
We may also use the information that we collect from you:
- For our internal administrative, marketing and planning requirements;
- to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics; and
- For purposes that are expressly permitted under any agreement with you, including the terms under which we agree to provide any service to you.
2.3 To whom will Voutopia disclose my personal information?
We do not disclose contact information about you publicly or to other third parties, unless:
- it is authorised or required by law (or when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us in relation to the Website);
- pursuant to an agreement with you; or
- As otherwise outlined in this policy.
When necessary to provide a service to you, we will also disclose your personal information (on a confidential basis) to our training providers and others that we use in the ordinary operation of our business, user experience research and surveys, website hosting and support and maintenance. We will only disclose your information to the extent required for the limited purpose of the third party providing services to you or as contracted to us so that we may provide our services.
If Voutopia is involved in a merger, acquisition, or sale of all or a portion of its assets, your Personal Information or other information may be part of the transferred assets.
We may also disclose aggregated data in a form that does not identify you individually to our advisors for the purposes of conducting market and user experience analysis.
While we store the majority of the personal information that we collect from you in Australian servers, we may from time to time store some of the information in a computer server located outside Australia. We will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Privacy Principles.
We may publish customer testimonials on our website, in social media profiles and within advertising creative material. These testimonials may contain personally identifiable information. If you want your testimonial removed please contact us at __________@Voutopia.com
2.5 Manner of collection
We will use reasonable endeavours to only collect information directly from you. If you are disclosing details of another person, it is your sole responsibility to ensure that that person understands and consents to the collection, use and disclosure of their personal information in the manner set out in this policy.
- INFORMATION COLLECTED BY OUR WEBSITE
3.1 Tracking of user experience
As is true of most websites, we and, in some instances, gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, data. We use this information, which does not identify individual users, to analyse trends, to administer the website, to track users’ movements around the website and to gather demographic information about our user base as a whole.
Technologies such as cookies, beacons, tags and scripts are used by Voutopia and our partners (marketing and development partners), affiliates, or analytics or service providers, online customer support provider, email marketing system. These technologies are used in analysing trends, administering the website, tracking users’ movements around the site and to gather demographic information about our user base.
We may collect information from you through automatic tracking systems such as information about your browsing preferences) as well as through information that you volunteer to us (such as information that you provide during a registration process or at other times while using the website, as described above.
A cookie consists of a reduced set of data transferred to your browser from a web server and it can only be read by the server that made the transfer. This is not executable code and does not transmit viruses.
3.3 Technical cookies: Technical cookies, which can also sometimes be called HTML cookies, are used to facilitate your access to and use of the site. They are necessary for the transmission of communications on the network or to supply services requested by you. The use of technical cookies allows the safe and efficient use of the website.
You can manage or request the general deactivation or cancelation of cookies through your browser. If you do this though, please be advised this action might slow down or prevent access to some parts of the website.
Cookies may also be retransmitted by an analytics or statistics provider to collect aggregated information on the number of users and how they visit the website. These are also considered technical cookies when they operate as described.
Temporary session cookies are deleted automatically at the end of the browsing session – these are mostly used to identify you and ensure that you don’t have to log in each time – whereas permanent cookies remain active longer than just one particular session
3.5 Social Media Features
- MARKETING MATERIAL
We may use your personal information to provide you with Services, promotions and communications from time to time about services and advertisement packages available to you from us, or from other service providers in partnership with us, this information will only come from us. We will not on-sell your personal information to other providers without your consent. You may opt out of receiving promotional materials from us at any time by following the ‘unsubscribe’ link on the relevant promotional emails.
- PROTECTING AND MAINTAINING PERSONAL INFORMATION
We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure. However, we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.
Certain parts of the website such as those parts that require you to provide us with your billing and payment details provides the ability for you to transmit information to our website in an encrypted form by using secure socket layer technology (SSL). Further, no method of transmission over the Internet, or method of electronic storage, is 100% secure. In light of this, we cannot ensure or warrant, and do not warrant, the security or privacy of your personal information, including payment and account details.
You transmit this information at your own risk. If you have any questions regarding security you can contact us at _______@Voutopia.com
You are solely responsible for maintaining the security of your passwords and/or any account information. We will destroy or de-identify your personal information when it is no longer needed or required to be kept by law or to provide services to you. We will also preserve the content of any email or information you submit if we believe we have a legal requirement to do so, or if any form of email abuse is suspected.
- ACCESSING PERSONAL INFORMATION
It is your responsibility to advise us of any changes to your personal details to ensure we can keep our records accurate and up to date. If you wish to access the information we hold about you, please submit a request to _______@Voutopia.com or by logging into your account and making the appropriate changes. If you believe that the personal information we hold about you is incorrect, you are entitled to request amendment of such information.
If you know the information we hold about you is not accurate or complete, please notify us. We will respond to requests for access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- PRIVACY CONCERNS
If you have any concerns about how we handle your personal information or require further information, please contact the data controller at _______@Voutopia.com, also use this contact if you no longer consent to receiving communication mails from us.
EFFECTIVE DATE: FEBRUARY 25TH, February 2020